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Shipping

Dear Customers!

First of all, we would like to wish everyone strength and health during the COVID-19 or Corona virus outbreak.
We are, carefully, following the news and developments while processing and delivering your orders.
We ask that you remember to not go outside unless it is absolutely necessary and to use one of our delivery options to receive your orders.
We are doing everything we can to make sure your orders are delivered fast and safe.
We believe that, by working together, we can overcome this crisis. If you have any questions we urge you to contact us through the internet.

Stay healthy and safe!

To contact with Service Centre of VS PRO Ltd., please,

call: (+371) 22 155 266
via e-mail: support@sexus.lv
working hours: on working days from 10:00 till 18:00

Our main condition is the anonymity of the purchase!

We understand your concerns and anxiety in regards to anonymity. Goods of intimate nature are a very personal purchase and no one would like to be in an embarrassing situation when receiving a parcel or make it public.

From the moment of placing the order and until the delivery of your order we use the bare minimum amount of your personal data and never use personal data when packing an order!

YOUR PERSONAL DATA

Your name (you can use a pseudonym) is necessary only so that our operator could contact you when specifying the details of the order.

This data is not sent to the delivery service.

Your address is needed for correct processing of the parcel.

The phone number and e-mail address are needed so that you will be notified of the successfully placed and processed order.

PACKAGING WITHOUT IDENTIFICATION MARKINGS

All our products are carefully packed in boxes and / or black film without any markings or logos of the store.

On the box or packaging, words such as 'sex store, sex shop' and other information pointing at the contents will not be used anywhere.

We use scotch tape, film and bags without logos or other information indicating the affiliation of the package to the intimate goods store.

The entirety of your information is strictly confidential!
Dear client!
Right now all of the parcel stations and pickup points are overfilled. Because of this delivery can be delayed 1-2 days.
We ask that you be understanding.
We are doing everything we can in order to deliver your orders as fast as we can.

You can receive goods in following ways

Shipping Service Company Latvia Lithuania Estonia
You can receive it in our shop Free of Charge х х
By Express Courier all over in Riga
4.99 €
the price for a parcel weighing up to 10kg
х х
By Express Courier all over Latvia and Baltic States
6.99 €
the price for a parcel weighing up to 10kg
7.99 €
the price for a parcel weighing up to 5kg
7.99 €
the price for a parcel weighing up to 5kg
By the Omniva
1.99 €
delivery costs for a order which is costs less than 10 €
6.99 €
delivery costs for a order which is costs less than 10 €
6.99 €
delivery costs for a order which is costs less than 10 €
By the DPD Pickup punkts
1.99 €
delivery costs for a order which is lighter than 20Kg and costs less than 10 €
4.99 €
delivery costs for a order which is lighter than 20Kg and costs less than 10 €
4.99 €
delivery costs for a order which is lighter than 20Kg and costs less than 10 €
By the DPD Paku skapis
1.99 €
delivery costs for a order which is costs less than 10 €
x x
"Latvijas pasts" branch
From 1.99 €
delivery costs for a order which is costs less than 10 €
From 4.99 €
delivery costs for a order which is costs less than 10 €
х
"Latvijas pasts" parcel machines
From 1.99 €
delivery costs for a order which is lighter than 10Kg and costs less than 10 €
From 4.99 €
delivery costs for a order which is lighter than 10Kg and costs less than 10 €
х
Circle K service point
2.99 €
delivery costs for a order which is lighter than 10Kg and costs less than 10 €
x x
Shipping Service Company You can receive it in our shop
Latvia Free of Charge
Lithuania х
Estonia х
Shipping Service Company By Express Courier all over in Riga
Latvia
4.99 €
the price for a parcel weighing up to 10kg
Lithuania х
Estonia х
Shipping Service Company By Express Courier all over Latvia and Baltic States
Latvia
6.99 €
the price for a parcel weighing up to 10kg
Lithuania
7.99 €
the price for a parcel weighing up to 5kg
Estonia
7.99 €
the price for a parcel weighing up to 5kg
Shipping Service Company By the Omniva
Latvia
1.99 €
delivery costs for a order which is costs less than 10 €
Lithuania
6.99 €
delivery costs for a order which is costs less than 10 €
Estonia
6.99 €
delivery costs for a order which is costs less than 10 €
Shipping Service Company By the DPD Pickup punkts
Latvia
1.99 €
delivery costs for a order which is lighter than 20Kg and costs less than 10 €
Lithuania
4.99 €
delivery costs for a order which is lighter than 20Kg and costs less than 10 €
Estonia
4.99 €
delivery costs for a order which is lighter than 20Kg and costs less than 10 €
Shipping Service Company By the DPD Paku skapis
Latvia
1.99 €
delivery costs for a order which is lighter than 20Kg and costs less than 10 €
Lithuania x
Estonia x
Shipping Service Company "Latvijas pasts" branch
Latvia
From 1.99 €
delivery costs for a order which is costs less than 10 €
Lithuania
From 4.99 €
delivery costs for a order which is costs less than 10 €
Estonia x
Shipping Service Company "Latvijas pasts" branch
Latvia
From 1.99 €
delivery costs for a order which is lighter than 10Kg and costs less than 10 €
Lithuania
From 4.99 €
delivery costs for a order which is lighter than 10Kg and costs less than 10 €
Estonia x
Shipping Service Company Circle K service point
Latvia
2.99 €
delivery costs for a order which is lighter than 10Kg and costs less than 10 €
Lithuania x
Estonia x
Please note that in case of a large parcel adittional delivery costs may apply!

The bigger the order, the cheaper the delivery!

The delivery costs for Omniva, DPD parcel stations, Latvijas pasts parcel stations, DPD Pickup punkts, Latvijas pasts and Circle K ar dependant on the total sum of your order. The bigger the total of the order, the cheaper the delivery.
You have a chance to not just save money on deliveries but to receive a delivery completely for free!

An example of how we calculate delivery costs:

Order total Delivery cost
To 10 € 1.99 €
From 10 € 1.49 €
From 30 € 0.99 €
From 50 € 0 €
From 100 € 0 €
From 150 € 0 €
Order total Delivery cost
To 10 € 0 €
From 10 € 10 €
From 30 € 30 €
From 50 € 50 €
From 100 € 100 €
From 150 € 150 €
Please note that in case of a large parcel adittional delivery costs may apply!

Additional services

Service of lifting and bringing the order into the room

Do you need to deliver a bulky order to your floor? Bring it into the room? Not a problem!
If you don’t have the opportunity to pick up and deliver your order to the necessary facility on your own, then for an additional fee you can order delivery to the room. Delivery service staff will help you inspect the order for possible external flaws and defects. If necessary, they can help resolve issues related to the return of the order. Please note that the delivery service with delivery to the room is carried out only on weekdays from 09:00 to 18:00 and does not include the connection and configuration of equipment.

Oversized goods delivery

Large sized orders – orders in which the total weight exceeds 10Kg or 150Cm in size (width, height, length).
If the order has been separated into smaller deliveries but at least one of the packages fits this description, then the whole order counts as a large sized order.
Large sized orders are never delivered for free and their cost is calculated by a different formula.

The name of the service Service costs
Service of lifting and bringing the order into the room From 9.99 €
Oversized goods delivery From 19.99 €
The name of the service Service costs
Service of lifting and bringing the order into the room From 9.99 €
Oversized goods delivery From 19.99 €

Frequently asked questions (FAQ)

How do I find information about delivery times, methods and costs to my city?

On this page you will find a table with prices and delivery methods for all the cities. More detailed information about the delivery costs, dates and methods you will see when registering your order.

How to receive free delivery?

Free delivery can be acquired by placing an order for a specific sum or by using a promo code. Promo codes can be received through our newsletters by email.

I want my order to be left at my door with no contact with others. Is this possible?

If you wish to receive your order without contact then we advise you to choose delivery to a parcel station. In cases where the delivery is handled by a courier or a delivery point it is not possible to receive your order without contact.

I want my order to be carried into my home. Do I have to pay extra for this?

Yes. If you are unable to carry your order inside your house, we can do it for you, for an extra fee.

My order contains large or heavy items. Do I have to pay extra for delivery?

Yes. In cases, where, the order contains large or heavy items, you will be required to pay for a large sized order delivery.

Where can I see the locations of all the delivery stations?

On the order details page will be a list of available locations.

How do I change the delivery date or delivery address?

By using a communication form or by email. In the email you should include your order number and the new specifications for the delivery.

How do I change how my order is delivered?

By using a communication form or by email. In the email you should include your order number and the new specifications for the delivery.

How to track my order?

The current order status can be seen in the “My orders” section of our website. It is possible to see past, present and future statuses of your order. Whenever something a status change occurs we send out a informative email.

How to find out when the courier arrives?

Our courier will call you before making the delivery so that you can decide a comfortable time for the delivery.

How do I check my order when receiving it from a courier or at a delivery point?

First of all check the delivery box. It has to be in perfect condition. After that open it and check to see if all the items you ordered are inside and that none of them have deformations.

In case some items are missing or the box has been torn:
Fill out a form for a torn box or missing items and send it to us by email.
The situation can be solved faster if you have any photo or video evidence of the unboxing or torn packaging. For video materials we recommend that you upload them to a cloud like Google Drive and send us a link.

General terms

Receiving your ordered goods at the Sexus store

You will be able to pick up your ordered goods on the next business day if the purchase is made before 15.00 and the item is in stock at the Sexus warehouse.
You can pick up your ordered goods on business days from 09.00 to 19.00 at your convenience.

Express courier delivery

Please be sure to carefully check the information you submit - the goods will be delivered to the address that you specified in the order.
After ordering, a shop manager will contact you in order to clarify the time and place of delivery.
The goods are delivered only to the entrance of the building– additional fees apply for delivery beyond the entrance! If upon delivery of the goods, you have no means of bringing them up to the office or apartment, we kindly request that you inform us beforehand.

Delivery to Omniva parcel machines

The parcel is delivered within 1-3 business days from the moment of the delivery of payment for the purchase only in case of a non-cash payment (bank transfer, on-line payment via a bank payment card).
The size of the parcel may not exceed 41cm x 38cm x 64cm.

Delivery to DPD Paku skapis parcel machines

The parcel is delivered within 1-3 business days from the moment of the delivery of payment for the purchase only in case of a non-cash payment (bank transfer, on-line payment via a bank payment card).
The size of the parcel may not exceed 38cm x 43cm x 60cm. The weight of the parcel may not exceed 20 kg.

Delivery via DPD Pickup punkts service

The parcel is delivered within 1-3 business days from the moment of the delivery of payment for the purchase only in case of a non-cash payment (bank transfer, on-line payment via a bank payment card).
The weight of the parcel may not exceed 20 kg and the length of the parcel may not exceed 1 meter on either side.

Delivery to "Latvijas pasts" parcel machines

The parcel is delivered within 1-3 business days from the moment of the delivery of payment for the purchase only in case of a non-cash payment (bank transfer, on-line payment via a bank payment card).
The size of the parcel may not exceed 38cm x 38cm x 58cm.

Delivery to branches of "Latvijas pasts"

The order is delivered within 1-3 business days, if goods are available, from the moment the order is approved.
The maximum weight of the package must not exceed 10 kg.

Delivery to "Circle K" service points

The order is delivered within 1-3 business days, if goods are available, from the moment the order is approved.
The maximum weight of the package must not exceed 10 kg.

shipment
Shipment confidentiality We will deliver the purchase as soon as possible to your door or point of delivery!
warranty
Order confidentiality Cash or VISA / MasterCard. By bank transfer or leasing.

Sex is an important part of life for any adult. How it turns out to be, however - everyday, emotional, intense or unforgettable depends entirely on you.
One of the most accessible ways to bring variety in to your sex life is sex toys. We do not simply sell toys for adults, we help to experience gratification, pleasure and achieve harmony in your sex life.
We offer the latest novelties of sex toys from leading manufacturers, providing the most complete assortment of products that would fully satisfy all your needs.
By purchasing goods in our store you will make your sex life more interesting, pleasant and emotionally rich.

Did not you find what you were looking for? Feel free to ask!
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Attention! Shop Sexus.lv contains information and images of a sexual nature. Entrance is only from 18 years old!